Technical Support Engineer

March 27

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Axonius

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Control complexity with Axonius. Get an always up-to-date asset inventory, uncover security gaps, and automate action.

Cybersecurity Asset Management • Asset Inventory • IT Asset Visibility • Cybersecurity Solutions • Network Security

501 - 1000

💰 $200M Series E on 2022-03

Description

• Axonius gives customers the confidence to control complexity by mitigating threats, navigating risk, automating response actions, and informing business-level strategy. With solutions for both cyber asset attack surface management (CAASM) and SaaS management, Axonius is deployed in minutes and integrates with hundreds of data sources to provide a comprehensive asset inventory, uncover gaps, and automatically validate and enforce policies. Cited as one of the fastest-growing cybersecurity startups, with accolades from CNBC, Forbes, and Fortune, Axonius covers millions of assets, including devices and cloud assets, user accounts, and SaaS applications, for customers around the world. • Headquartered in New York, New York, Axonius employs over 600 people worldwide. Axonius has been recognized with the Great Place to Work Certification™ and was named to Dun’s Best Start Up Companies to Work for Over 100 Employees. For two years in a row, Axonius was ranked Deloitte Tech

Requirements

• Must have experience talking to customers in a business-to-business role. • Confident in the ability to discuss and troubleshoot issues via email and Zoom calls. • Ability to communicate complex technical subjects to external and internal parties. • Experience with heavy software troubleshooting. • Provide a troubleshooting mindset, a customer-focused approach, and a strong sense of ownership over results. • Must be able to have fun in tough situations while working closely with an international Technical Support organization. • Industry experience in a Technical Support role within software and/or technology. • Experience with and knowledge of networking topologies, routing between subnets TCP/IP protocols, validating firewall rules, and investigating proxy connectivity. • Must be able to use system-level tools to check network connectivity and troubleshoot network-level issues (such as validating open ports) • Experience with RESTful APIs, their usage, and how they are leveraged in corporate environments • Strong written communication skills. • Experience and ability to write internal and external knowledge base articles. • Comfortable with writing how-to’s, troubleshooting guides, and other documents. • Professional enterprise experience with Linux. • Must be able to proficiently navigate and perform basic tasks within a Linux Shell. • Ability to read and interpret application logs and apply the interpretation to tickets. • Understanding how to extract useful information from various data sets and error logs. • Capable of coordinating multiple tickets and prioritizing those tickets based on business requirements.

Benefits

• Culture is important to us; we are seeking a diligent candidate who also enjoys teamwork and camaraderie. • Experience reading or writing code. • Strong preference for Python. • Ability to build cURL commands and use them as a troubleshooting tool. • Experience with TLS and Certificate troubleshooting. • Basic understanding of and experience with SAML. • Experience with database platforms and ability to troubleshoot reading from databases. • Experience handling technical escalations within your team and to external teams. • Experience with the following platforms: • MongoDB • Docker • OpenVPN