Service Quality Support Specialist

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🌐 Lebanon, Syria, +1 more countries – Remote

🇱🇧 Lebanon – Remote 🇸🇾 Syria – Remote 🇹🇷 Turkey – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Azurreo

WebsiteLinkedInAll Job Openings

51 - 200 employees

📡 Telecommunications

🏢 Enterprise

🤝 B2B

Telecommunications • Enterprise • B2B

Azurreo is a global outsourcing company specializing in the telecom field, providing technical coordination and resources for deploying tailored telecom solutions. With over 15 years of experience, they offer expertise throughout a project's lifecycle, including strategy, design, implementation, operations, and maintenance. Azurreo delivers certified methodologies and best practices through a team of telecom experts, having completed over 250 projects in more than 25 countries worldwide.

📋 Description

• Own escalated technical cases through to confirmed resolution • Investigate service quality issues against the thresholds customer contracts commit to • Troubleshoot methodically and establish root cause • Coordinate with specialist teams that own a fix and follow through to closure • Support customers through service upgrades and changes • Track cases against service-level commitments and keep customers informed • Document findings clearly and raise recurring problems so they are fixed at source • Establish what is actually happening, what changed, when, who else is affected, and what each check eliminates • Hand cases over to specialist teams with enough context to be acted on and keep them in view until resolved • Write incident reports and communicate status to customers

🎯 Requirements

• At least two years in a structured professional environment — technical support, IT, telecom, service desk or comparable customer-facing technical work • Sound IT fundamentals • Networking basics and connectivity troubleshooting • Ability to reason through problems in a defensible order • English that holds up in writing • Judgement under load while managing several open cases • Ability to explain how cases were ordered • Ownership and self-direction • Useful, though not required: ticketing or monitoring platforms • Useful, though not required: telecom, ISP or hosting exposure • Useful, though not required: a networking certification such as CCNA or Network+ • Useful, though not required: a relevant degree • Ability to work 09:00 to 18:00 local time, Monday to Friday • Occasional overtime may be required

🏖️ Benefits

• Structured onboarding and QoS training • Mentoring from experienced colleagues • Genuine international exposure — customers and colleagues across four continents • Direct access to senior technical colleagues • Room to develop towards deeper service-assurance work, network operations or technical leadership, based on performance • Overtime is occasionally required and is compensated • Company laptop and tools provided • Paid leave and public holidays per local law