Customer Success Associate (Remote)

September 6, 2023

B12

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The all-in-one platform to help your business more easily attract, win, and serve clients online.

SEO • web design and development • artificial intelligence • SaaS • small business management

51 - 200

💰 $15.7M Venture Round on 2021-10

Description

• Manage email, phone, and chat communication with customers as a primary contact for customers who have questions, concerns, or want additional features for their website. • Support long-term customers with the management of their web presence, helping them when they have questions about the direction of their website. • Learn the tools of our web design suite and assist customers with small design tasks. • Contribute to Knowledge Base/FAQ and other customer-facing support resources.

Requirements

• You have 2+ years of experience supporting American clients or customers in an external-facing role. • You are a quick and clear writer (you must be highly proficient in English) and an amazing communicator. • You have experience in the world of web design helping launch and manage websites. • You have empathy for small business users and can quickly grasp the issues they’re facing. • You feel comfortable managing your time and deciding amongst competing priorities. • You are patient, thoughtful, encouraging, and calm. • You have some familiarity with managing third-party integrations on websites. • You enjoy learning and teaching. • You care about and want to contribute to our mission of helping people do meaningful work. • You are willing to work full-time, 8 hrs/day (9am - 5pm US Eastern Standard Time, New York)