Director, Service Delivery – Asia Pacific

🔥 17 hours ago

🇮🇳 India – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BCD Travel

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2006

💼 Consulting

📦 Logistics

🏨 Hospitality

Consulting • Logistics • Hospitality

BCD Travel is a leading business travel management company that simplifies the conversation around corporate travel by offering integrated solutions and services to meet various program goals. With a global network spanning over 100 countries, BCD Travel provides tailored travel management services, risk management solutions, and innovative tools to enhance the travel experience for organizations and their employees. Their expertise in the travel industry has earned them multiple recognitions, and they are committed to sustainability and optimizing business travel programs.

📋 Description

• Act as a focal point for Program Managers on service delivery, process, and operational performance matters • Partner with Program Managers to assess overall account health, service performance, and emerging customer concerns • Support Program Managers in preparing customer-facing recovery strategies and improvement narratives • Develop and drive service recovery and improvement plans for accounts requiring intervention • Translate customer feedback into operational, process, training, technology or product interventions • Collaborate with Operations, Quality, Training, Workforce Management, Product, Technology, Transformation, and Global stakeholders to resolve systemic challenges • Support leadership with concise, fact-based recommendations and executive-level reporting • Drive program-level service performance, customer experience and service recovery across strategic corporate travel accounts

🎯 Requirements

• Extensive experience in Corporate travel, TMC, Airline, BPM or customer operations • Strong experience in service delivery, operations excellence, account/program management or project management • Experience working with strategic or complex corporate travel accounts • Demonstrated experience managing cross-functional improvement initiatives and senior stakeholder escalations • Strong understanding of travel fulfilment processes such as bookings, exchanges, refunds, servicing, customer support and related operational processes • Excellent understanding of customer experience and service delivery management, preferably in Corporate Travel • Ability to distinguish BAU operational issues from systemic/program-level problems

🏖️ Benefits

• Flexible working hours and work-from-home or remote opportunities • Opportunities to grow your skillset and career • Generous vacation days • Compensation package including mental, physical, and financial wellbeing tools • Travel industry professional perks and discounts • Inclusive work environment where diversity is celebrated • Reasonable and necessary workplace accommodations