Senior Customer Success Manager

May 9

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BenchPrep

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An award-winning test prep LMS helping organizations utilize eLearning to build candidate confidence and drive revenue.

online learning • elearning • training • digital learning • professional learning

51 - 200

💰 $20M Series C on 2019-01

Description

• We're looking for an ambitious and tech savvy Senior Customer Success Manager to serve as a trusted advisor to a large portfolio of BenchPrep's key enterprise customers. You'll partner with our customers to support and grow the relationship, and work closely with other internal resources to make it happen. You'll be responsible for building strategic relationships, growing and retaining accounts, and overall customer satisfaction.

Requirements

• 10+ years of Client Management experience in a SaaS environment, EdTech experience is a plus! • have experience working with large enterprise accounts, including direct ownership of account growth and retention • have strong verbal and written communication skills and technical aptitude • have excellent organizational, project management, and time management skills • have proven ability to multi-task and thrive in a dynamic, fast-paced, high growth environment • have demonstrated ability to coordinate cross-functional teams to resolve complex issues within a designated time frame • have experience analyzing data, trends and client information to identify product or service growth opportunities • have excellent interpersonal skills with ability to build authentic business relationships and deal effectively with relational challenges as they occur • have a positive attitude • be willing to travel as customer needs dictate (<25%)

Benefits

• medical and ancillary benefits • potential for yearly bonus • stipends for work-from-home expenses • flexible paid time off (our version of unlimited PTO) • annual professional development stipend dollars