Client Success Manager

March 20

Benivo

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The single platform for global mobility teams. Administrate less | Consult more.

SaaS • B2B • Relocation Support • Global Mobility • Low-cost Relocation

51 - 200

💰 $12M Venture Round on 2022-09

Description

• Own and manage the client relationship in a way that cements you as a trusted partner • Grow annual recurring revenue for accounts • Project manage the implementation of Benivo solutions (often bespoke for each client) • Partner closely with Benivo teams (Product, Client Advisor, Content) to translate business needs and product requirements into solutions • Identify themes of challenges and opportunities experienced by a range of clients to suggest better scalable solutions • Stay informed of product releases, industry trends and updates to best consult clients on opportunities to improve or areas we may add-value

Requirements

• Significant proven work experience in a relevant B2B Saas client success/account manager/strategic consulting role • Global Mobility / HR tech experience • Familiarity with consultative sales approaches • Able to build strong client relationships • Able to deliver under pressure with diplomacy and poise - dealing with uncertainty, changes, tight deadlines or working through customer issues • Strives in a high-paced environment with frequent changes to process and priorities • Likes solving problems and willing to roll up one’s sleeves to get the job done • Highly organised and follows through on deadlines/tasks • Excellent communicator • Values collaboration and is a team player • Self-motivated, proactive and always looking to improve • Loves technology and is tech-savvy

Benefits

• 33 days paid vacation leave - includes federal holidays which are flexible (swap days off according to your values and beliefs). • Company sponsored learning and development. 4 hours every week that are dedicated to your well-being, learning and development. Providing you with opportunities to pursue personal projects, attending a fitness class to completing courses • Interest free, financial assistance of up to $3800 for large personal expenses (e.g moving house, furniture, etc) • Retirement plan (401k) - Benivo can match employees contributions of up to 5%. • Healthcare plan • Share options in the employee option plan • Paid sick leave