Senior Customer Success Specialist

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🔥 13 minutes ago

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beqom

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

👥 HR Tech

🏢 Enterprise

SaaS • HR Tech • Enterprise

beqom is a comprehensive compensation management platform designed to bring clarity, equity, and motivation to the workforce. Since 2009, beqom has been pioneering compensation technology solutions for enterprises by integrating pay management, transparency, and equity into a seamless system. Its cutting-edge platform utilizes AI to optimize compensation processes, offering precision, scalability, and compliance for businesses across all industries. With a focus on ensuring fair employee compensation aligned with performance, beqom supports organizations in managing total compensation costs effectively while maintaining global compliance standards.

📋 Description

• Own strategic enterprise customer relationships and drive adoption, value and renewal readiness • Lead Quarterly Value Reviews with senior and C-level stakeholders • Take operational leadership of Red accounts and drive structured recovery plans • Mobilise internal teams and ensure actions, bug fixes and RCAs are delivered on time • Support customers through high-stakes compensation review cycles • Coach colleagues and help strengthen escalation and account-recovery processes • Connect customer priorities with Product, Engineering and Support teams • Drive cross-functional accountability and restore trust in pressured customer relationships

🎯 Requirements

• 5+ years in strategic Customer Success, enterprise account management or escalation management within B2B SaaS • Strong executive presence • Experience handling complex, high-pressure customer situations • Proven success turning around at-risk enterprise accounts • Excellent project management skills • Excellent cross-functional influencing skills • Ability to translate technical updates into clear business impact • Fluent English and French • Non-commercial individual-contributor role • No technical troubleshooting or configuration responsibilities

🏖️ Benefits

• Autonomous work environment • Opportunity to drive meaningful change in workplace fairness • Collaboration with a passionate, diverse and talented global team