Customer Success Manager

🔥 18 minutes ago

🌐 France, Italy, +1 more countries – Remote

🇫🇷 France – Remote 🇮🇹 Italy – Remote 🇳🇴 Norway – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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AutoStore™

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏭 Manufacturing

💼 Consulting

🏥 Healthcare

Manufacturing • Consulting • Healthcare

AutoStore™ is a leading warehouse automation system provider known for its high-throughput efficiency, space optimization, and reliability. The company specializes in automating warehouse operations with its goods-to-person technology, deploying modular cube designs to maximize capacity and speed. AutoStore's solutions scale seamlessly with business growth, supporting industries such as retail, 3PL (third-party logistics), grocery, healthcare, and industrials. With a focus on speed, accuracy, and uptime, AutoStore's technology supports some of the world's fastest-growing e-commerce and logistics operations.

📋 Description

• Build long-term relationships with customers, partners, and internal stakeholders as a trusted advisor • Conduct regular system health reviews and monitor operational performance • Provide data-driven recommendations to optimize AutoStore solutions and maximize long-term customer value • Identify customer expansion opportunities and collaborate with internal teams to drive long-term growth • Monitor NPS, act on customer feedback, and develop action plans to strengthen customer relationships • Represent customer needs internally to improve products, processes, and communication across teams

🎯 Requirements

• Experience in Customer Success, Account Management, or a similar customer-facing role within automation, supply chain, retail, or a related industry • Excellent stakeholder management and communication skills • Ability to build trusted relationships and influence customers and internal teams • Fluent English required • French is an advantage • Solid analytical skills to identify trends, interpret data, and recommend operational improvements • Technical aptitude to understand complex systems, interpret technical information, and communicate solution recommendations • Proactive and collaborative mindset • Strong organizational skills • Ability to understand customer needs, prioritize effectively, and drive positive outcomes

🏖️ Benefits

• A Collaborative & Inclusive Culture where everyone’s contributions are celebrated and valued • Diverse perspectives encouraged in decision-making • Creative and Safe Workplace • Stability of being Norway’s first unicorn listed on the Oslo Stock Exchange • International and Supportive Environment • Structured onboarding plan • Career opportunities within the company