Customer Success Manager, France

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Tourlane

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

✈️ Travel

👥 B2C

💰 $26.3M Series D - Tourlane on 2024-11

Travel • B2C

Tourlane is a Germany-founded travel company (established 2016) that designs and books customized, end-to-end holiday packages for individual travelers and families. It pairs customers with English-speaking, native-European travel experts who create personalized itineraries, arrange private guides, transfers, accommodations and activities, and provide full-service support before, during and after trips. Tourlane emphasizes flexible rebooking/cancellation (TourlaneCare), transparent pricing, a travel app and concierge assistance, and markets mainly to consumers seeking tailor-made European and international vacations. It is consumer-facing and reports strong customer satisfaction and repeat-booking intent.

📋 Description

• As the primary point of contact for our clients, you demonstrate exceptional commitment by finding creative solutions. • You will independently inform and advise our clients on changes to their trip. • Anticipate potential challenges, avoid escalation situations, and resolve complex issues through proactive measures. • Enjoy working autonomously and resolve complex requests independently.

🎯 Requirements

• Relevant experience in customer service via phone and email. • Experience using customer service software tools. • Solution-oriented working approach. • Excellent communication skills. • Strong organizational skills. • Excellent command of French and a good level of spoken and written English. • Primary residence in France.

🏖️ Benefits

• Flexible work: 100% remote (home office). • Take advantage of our new program to work abroad for up to 6 months. • Join an Employee Resource Group (ERG) or create one and connect with other Tourlaneans. • Comprehensive onboarding: in our Customer Service Bootcamp, we teach you everything you need to succeed with us.