Senior Customer Success Manager

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GitLab

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

💰 Secondary Market on 2020-11

Consulting • Marketing • Artificial Intelligence

GitLab is the most comprehensive AI-powered DevSecOps platform, offering tools for automated software delivery, security, and compliance throughout the software development lifecycle. It provides solutions across areas such as AI-assisted development, continuous integration/continuous deployment (CI/CD), source code management, and vulnerability management. GitLab aims to simplify and accelerate software delivery by uniting development, security, and operations on a unified platform. It is particularly recognized for its AI code assistants and has been named a leader in the Gartner Magic Quadrant™ for DevOps Platforms, making it a preferred choice for many enterprises.

📋 Description

• Partner with customers to turn desired business outcomes into actionable objectives • Guide customers on the GitLab platform, best practices, and use cases • Understand customer journeys and guide future adoption • Act as the GitLab liaison for questions, issues, and escalations • Collaborate with Support, Product Management, and other GitLab teams • Own an assigned book of customers, focusing on adoption, retention, growth, and satisfaction • Stay knowledgeable and up-to-date on GitLab releases

🎯 Requirements

• Understanding of Git and typical branching strategies • Knowledge of the software development lifecycle and development pipeline • Understanding of continuous integration, continuous deployment, and DevSecOps • Prior Customer Success experience or equivalent history of increasing satisfaction, adoption, and retention • Experience partnering with customers to define and achieve business outcomes • Familiarity working with customers of relevant segment sizes • Exceptional verbal, written, organizational, presentation, and communication skills • Detail-oriented and analytical • Project management experience and skills • Strong technical, analytical, and problem-solving skills • Alignment with GitLab’s values and willingness to work in accordance with them • Willingness to travel if needed and comply with the company’s travel policy • Fluent French

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental Leave