Virtual Assistant

Job not on LinkedIn

🕒 July 24

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Big Ideas Social Media, Inc.

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2009

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Big Ideas Social Media, Inc. is a Philippines-based outsourcing and digital marketing company that connects businesses with affordable, quality freelancers and dedicated staff. It provides tailored outsourced solutions including digital marketing (ads, web design, social media management), business consultancy, recruitment, payroll, HR administration, and bespoke staffing (part-time or full-time) for local and international clients. The company focuses on saving clients time and money by handling hiring, screening, and back-office tasks so clients can focus on growth and sales.

📋 Description

• Respond to customer inquiries across email, phone, and live chat • Resolve general customer issues, update account information, and escalate technical queries, refund requests, and enterprise opportunities • Manage and update the company website and Shopify e-commerce platform • Upload products and maintain accurate images, tags, pricing, collections, and website content • Check inventory, obtain manufacturer and distributor pricing sheets, and monitor order backlogs • Track purchase orders, flag delays, collect shipping tracking numbers, and address carrier delays • Maintain order tracking sheets, spreadsheets, CRM logs, and real-time notes • Draft customer quotes, generate invoice records, and follow up on unpaid orders • Support calendar management, meeting scheduling, email triage, and travel or event research • Nurture leads, follow up on abandoned carts and warm leads, and assist with product fitment and sales • Set up, format, schedule, and execute Klaviyo email and SMS campaigns • Schedule social media posts across Instagram, Facebook, and other core platforms • Use generative AI tools to draft customer responses, product descriptions, blog posts, and internal documentation • Create, format, and maintain internal SOPs and knowledge-base documentation • Perform other related duties as assigned

🎯 Requirements

• Minimum of 3-5 years of proven experience as an Executive Assistant or Virtual Assistant, including sales-related experience • Strong business background • Basic digital marketing proficiency and/or experience • Exceptional organizational skills and attention to detail • Ability to manage multiple priorities and meet deadlines under pressure • High level of professionalism and discretion • PC proficiency in Microsoft Office and Google Workspace • Excellent verbal and written communication skills • Organized, independent, self-motivated, detail-oriented team player • Proactive and able to take initiative without constant direction • Strong knowledge of business English, spelling, and punctuation • Bachelor’s Degree in Business, Finance, Management, Marketing, or related fields preferred • Previous automotive, auto repair, automotive parts, or automotive retail/e-commerce experience highly preferred • Prior experience servicing US-based companies and understanding American consumer standards preferred • Willingness to work overnight/graveyard shifts or changing US schedules • Experience in telesales, order upselling, or customer conversion preferred • Strong prompting skills with generative AI tools such as ChatGPT or Claude preferred • Experience with Klaviyo, EDM, or email marketing tools preferred • Eligible to work legally as a remote freelancer or contractor based in the Philippines • Natural-born Filipino citizen or foreigner with a valid working visa or permit to work legally in the Philippines • Own computer or laptop capable of handling the work demands • Fast and reliable home internet connection of at least 200-300 Mbps • Quiet, distraction-free home work environment • Willingness to work 9:00 AM-6:00 PM Pacific Time, Monday-Friday, including changing or graveyard US schedules

🏖️ Benefits

• $8 to $12 per hour gross rate depending on experience • 3-month freelancing trial contract that can be done remotely at home • US Holidays off • Potential, non-guaranteed benefits upon contract renewal, including paid sick leaves, paid vacation leaves, HMO health insurance, and 13th month pay • Compensation and local HR/administrative support provided by Big Ideas Social Media Inc.