Customer Service Specialist (French & English)

November 19, 2023

Binance

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The World’s Leading Blockchain Ecosystem and Digital Asset Exchange

Digital Assets Exchange • Blockchain • Cryptocurrency Exchange • Bitcoin • Fintech

1001 - 5000

💰 Initial Coin Offering on 2020-12

Description

Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to accelerate cryptocurrency adoption and increase the freedom of money. If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you. Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information. Support is via a ticketing system and live chat that includes, but not limited to: customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. Support will be in French & English, applicants need to speak both languages. However, this role will also cater for cross-support across other language lines. Responsibilities Handle high volume live chat and other online tools Provide accurate, valid and comprehensive information Follow communication procedures, guidelines, and policies Support other business units with customer liaison, accurately document customer requests Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution Go the extra mile to engage customers

Requirements

• Minimum 1 year experience in customer service, preferably in finance or E-commerce industry • College degree or above • Native-level fluency in French, and advanced English is mandatory to support our users in this role • Previous experience with cross-functional support will be advantageous • High level of honesty and integrity; Proactive and meticulous; Have a sense of responsibility and spirit of as a team • Ability to work under pressure, strong communication skills and aim to exceed beyond expectations • Passionate for the customer service industry and can accept to work under different work shifts • Positive about the crypto industry

Benefits

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities • Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless • Tackle fast-paced, challenging and unique projects • Work in a truly global organization, with international teams and a flat organizational structure • Competitive salary and benefits • Balance life and work with flexible working hours and casual work attire • Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.