Customer Success Manager

November 29, 2023

Apply Now

BlueConic

BlueConic’s customer data platform liberates your data so you can transform customer relationships and unleash growth.

customer data collection • customer data activation • customer data insights • unified customer profiles • single customer view

51 - 200

Description

• Apply your deep understanding of customer business strategy and use cases to ensure alignment between customer objectives and BlueConic capabilities. • Drive solution adoption by providing CDP practices, solution usage maturity benchmarks, diagnosing barriers to adoption, and helping the customer address those obstacles proactively. • Solicit customer feedback on product features and capabilities. • Provide ongoing use case support and key stakeholder engagement, including establishing recurring business reviews in conjunction with account management team. • Identify risks to renewals with our customers on an ongoing basis develop success plans to mitigate escalations collaborate with internal teams to remediate customer concerns and managing escalations. • Reliably manage multiple projects at once without falling behind or getting flustered. • Build and sustain relationships with stakeholders and decision makers on assigned accounts.

Requirements

• At least 4-6 years working in a customer-facing role – with demonstrated experience proactively partnering with customers post-sale to support their value realization objectives. • Demonstrated proficiency of the core CDP fundamentals across Listeners, Segments Connections, Dialogues, Lifecycles, Timeline (Events/Queries), Groups, AIWB and Profile Merging • Keen understanding of how APIs can be used to send and retrieve information between solutions • Proficiency with multiple marketing technologies, including hands-on experience working with customer data platforms, digital analytics, personalization or tag management, campaign management, data management platforms, and/or web-based technologies (e.g. CMS), and a demonstrated ability to adapt quickly to new software. • Knows the foundational use cases for a vertical that are important for customers to be aware of • Holistic thinker about the customer journey and understand the mechanics of building processes and workflows, and identifying tools for efficiency and scale. • An outstanding communicator who listens intently, communicates clearly, and can tailor messaging to a variety of customer audiences and roles. • Excellent project management capabilities with demonstrated experience leading projects, that are delivered on time and are fully aligned with desired outcomes and deliverables.

Benefits

• Help build the best marketing technology product ever, period. • Take advantage of enormous opportunities for career advancement. • Work with big name brands to achieve their marketing goals. • Enjoy competitive salary & benefits and a flexible approach to work with the option of working in office, hybrid, or fully remote. • Thrive in an inclusive, multi-cultural environment with a values-driven work culture that has been deliberately crafted from the beginning.

Apply Now
Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or lior@techjobscalifornia.com