Customer Experience Manager, Japan

March 21

BMAT Music Innovators

WebsiteLinkedInAll Job Openings

We’re the Operating System for the Music Industry. A platform that pumps up the jam of every play.

music recommendation • audio fingerprinting • music monitoring • music copyright • big data

51 - 200

Description

• We are looking for a talented Client and Business Development Manager to lead the operations of a wide range of Japanese clients. You are expected to perform a transversal role, translating new customers’ needs into technical specifications, planning and delivering excellent services. • Delivering excellent services and results to clients. • Understanding clients’ needs and finding optimal solutions. • Discerning the technical capabilities of the tools and the team and translating them to clients. • Transforming clients’ challenges into opportunities for growth. • Creating better internal processes and leading changes. • Developing creative solutions for existing and new clients. • Business leads acquisition and cultivation. • Looking after revenue growth in the Japanese market.

Requirements

• Based in Tokyo, Japan. • +5 years experience in project management, technical account management or client support or sales in technical environments. • Highly organized, multitasker and with strong attention to detail. • Initiative, drive, enthusiasm and entrepreneurial attitude. • Excellent decision-making, critical thinking and problem-solving. • Passion about listening, asking, understanding and communicating. • Love for teamwork and learning. • Computer literacy. • Be comfortable dealing with a large amount of data and numbers. • Fluency in English and Japanese. • Knowledge or experience in the music industry is a plus.

Benefits

• We’ll provide you with all equipment needed for you to be comfortable • Flexible working hours and location • Unlimited time off because we believe that you know best when you need to rest • Flat hierarchy • Online language classes to improve your Spanish, Catalan or English • Online and onsite courses and music industry workshops run by inhouse experts • You can make the role your own and run your own development