Head of Operations

🔥 0 minutes ago

🇵🇭 Philippines – Remote

💵 $40k - $90k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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BM Digital

WebsiteLinkedInAll Job Openings

51 - 200 employees

🛍️ eCommerce

📣 Marketing

eCommerce • Marketing

BM Digital is the leading digital marketing firm specializing in eCommerce growth. With a mission to inspire brands through creativity, media, and innovation, the company believes in fostering an inclusive environment for its employees. BM Digital has a history of founders and operators who have built unicorns and multiple 9-figure businesses. The firm helps scale e-commerce companies by frequently investing in equity stakes and providing working capital. They manage over US$100M in annual digital marketing spend and collaborate with high-profile celebrities and thousands of micro-influencers across major platforms. Headquartered in San Francisco, BM Digital also has offices in New York, London, and Hong Kong.

📋 Description

• Own operational excellence across the entire client delivery organization • Ensure clients receive promised deliverables on time and to a high standard • Build operating rhythms to identify delivery risks proactively • Drive accountability across project management, account management, creative, media buying, influencer operations, and cross-functional delivery teams • Design and continuously improve the company operating system • Build scalable systems, SOPs, dashboards, reporting, and operating cadences • Leverage AI, automation, and technology to eliminate manual work and improve efficiency • Standardize processes and remove operational bottlenecks • Establish clear KPIs, ownership, and performance visibility for every department • Lead Finance operations including budgeting, forecasting, payroll, invoicing, collections, reporting, and financial controls • Improve operational planning and resource allocation • Lead Talent & People operations including recruiting, onboarding, employee support, and people operations • Ensure hiring keeps pace with company growth and critical positions are filled quickly • Build systems that improve employee experience while maintaining standards and accountability • Lead weekly business reviews and operational planning • Drive company-wide initiatives from planning through execution • Hold teams accountable to commitments, deadlines, and measurable outcomes • Create visibility through dashboards, KPIs, and reporting • Serve as the CEO's strategic partner on execution and operational scaling • Build systems that reduce founder dependency and enable predictable operational excellence

🎯 Requirements

• 7-12+ years of operations leadership experience in a fast-growing company • Experience leading multiple business functions simultaneously, including client operations, finance, and people operations • Experience scaling organizations through periods of rapid growth • Strong understanding of operational systems, financial management, organizational design, and performance management • Proven ability to build scalable processes that improve execution • Strong commercial judgment and ability to balance client outcomes with operational efficiency • Exceptional leadership, communication, and decision-making skills • Highly analytical with a bias toward action and ownership • Comfortable operating in fast-moving environments with ambiguity and constant change • Experience scaling organizations from approximately 100 employees to 300+ employees • Experience leading operations in an agency, professional services business, SaaS company, or high-growth startup • Experience in Entrepreneurial Operating System (EOS) • Experience managing globally distributed teams • Experience implementing AI and automation to improve operational efficiency • Experience partnering directly with founders and executive teams

🏖️ Benefits

• Performance bonus • Equity • Fully remote work • Global work eligibility • Flexible location with preference for candidates based in the Philippines