Content Moderator, Trust and Safety

🔥 7 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✍️ Content Marketing Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Boldr

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Boldr is a global company that specializes in managed outsourcing and global employment services. The company prides itself on being a certified B Corporation, focusing on ethical outsourcing by building teams that are an extension of the client's brand. Boldr provides a wide array of services including customer experience support, engineering, data, and technical services, primarily targeting industries such as eCommerce and SaaS. It is committed to creating circular value for its clients, careers of its team members, and the communities it operates in, aligning with principles of social sustainability and impact. With a strong emphasis on creating a sense of purpose and belonging, Boldr offers expertise in global recruiting, onboarding, and performance management, supporting over 100 client partners globally.

📋 Description

• Review flagged content against the actual material, verify claims, and weigh automated flags against human reports • Decide and execute enforcement actions ranging from removing individual items to disabling accounts or workspaces • Own customer appeals and write policy-based responses, including denials and final-decision notices • Process refunds or related account actions where policy windows apply • Maintain decision logs with supporting reasoning and identify confirmed false positives • Triage sensitive and high-severity content, escalating ambiguous cases and mandatory-reporting cases • Recognize coordinated abuse patterns across multiple accounts • Handle data export and account recovery requests according to policy • Diagnose non-abuse issues and route them to the appropriate team • Improve response templates, identify false-positive patterns, and flag policy gaps • Review disturbing, explicit, graphic, hateful, or exploitative content • Escalate when content or context is restricted or when cases are emotionally affecting

🎯 Requirements

• Formal grounding in content moderation, trust & safety, or a related compliance/enforcement discipline, through certification, a structured training program, or documented equivalent hands-on experience • 3 to 4+ years of related work experience with general knowledge within a trust & safety, compliance, or risk-adjacent functional area • Demonstrated ability to make and defend enforcement decisions independently, while knowing precisely which cases require escalation • Willingness to reverse a prior decision in writing when new information changes the picture, without ego about the original call • Strong written English: your responses reach customers unedited • Comfort with case-management and reporting tools (e.g., ticketing systems, internal admin tools, spreadsheets) • Analytical and critical thinking; comfortable making high-stakes judgment calls independently • Calm under pressure, including with hostile or upset customers • Investigative mindset and ability to identify inconsistencies