Jira Administrator(Night Shift)

April 22

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BorderlessMind

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Hire Global High-Quality Remote Talent Faster

Software Development • Software Testing • IT Staffing • Offshoring • IT Outsourcing

51 - 200

Description

• Respond to end-user issues in person, via video conferencing, telephone, chat, or tickets submitted to the IT Service Desk • Provide on-site and remote installation, configuration, maintenance, troubleshooting, and repair for end-user, office, and conferencing hardware, software, and peripherals • Monitor the Jira Service Desk ticket queue and handle tickets to ensure service requests and incidents are addressed on time, meeting established metrics and SLAs • Analyze, troubleshoot, and repair a wide variety of computer problems related to hardware and software • Responsible, able to self-manage, and driven to solve problems • Provide technical guidance and training to end-users • Ensure deployment, management, and support of computers, peripherals, and mobile devices • Maintain a commitment to continuous improvement • Provide input and assist in testing and selection of future technologies and devices • Act as a point person for other IT Service Desk team members; provide direction, mentoring, and support • Assist team with short/long-term projects as assigned • Develop, and assist, with the maintenance of documentation of systems, services, and processes • Fully support, configure, maintain, and troubleshoot and maintain remote and on-premises Information Technology (IT) systems • Train team members, and ensure their knowledge is up-to-date and in line with policies • Works with Network Security Analysts to ensure the security and integrity of computer operating systems

Requirements

• 3+ years of experience in an IT support environment • Advanced hardware troubleshooting skills • Strong Office 365, Windows, and Mac operating systems skills • SharePoint & OneDrive administration skills • Jira Service Management (Jira Service Desk/Ticketing system/Metrics/Reporting/Dashboard) • Outstanding customer service skills • Strong written and verbal communication skills

Benefits

• Generous Accrued Time Off increasing with years of service • 11 paid holidays • Generous paid sick time • Annual day of service