Product Support Specialist

March 19

ButterCMS 🧈

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Marketers love our easy to use content dashboard. Developers love our content API to build modern apps.

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Description

• Provide Technical Support: Offer technical assistance to customers throughout pre-sales and post-sales processes. • Onboarding and Training: Develop and maintain comprehensive content and training materials to facilitate the onboarding and training of ButterCMS users. Ensure that onboarding materials are tailored to meet the diverse needs of both marketing, product owner, and web developer professionals • Customer Needs Assessment: Gather feedback from customers to identify areas for improvement and potential new features or products. Generate reports on product performance, and communicate feature requests, and customer feedback to internal teams • Sales Collaboration: Collaborate closely with the sales department to support business development efforts and drive sales growth. Leverage technical expertise to assist in winning new business and expanding ButterCMS's market presence. • Best Practices Establishment: Establish and promote best practices for utilizing ButterCMS effectively, ensuring customers maximize the value of the platform. Continuously evolve and refine best practices based on customer feedback and industry trends.

Requirements

• Completion of relevant software development boot camps, demonstrating a commitment to continuous learning and skill development regarding software development. • Previous experience in technical consulting, Solution Engineering, Web Development, or Implementation Management at a SaaS company. • Understanding of digital technologies, with a strong understanding of software and front-end development principles, including content management systems (CMS), APIs, and web development tools. • Demonstrated proficiency in programming languages such as JavaScript, Ruby, Node.js, .NET, Swift, Java, Python, and • Understand web development, including common data formats (JSON), and standard API patterns (e.g. WriteAPI, ReadAPI) • Troubleshooting experience with software development in one or more of our supported languages (JavaScript, Java, Ruby, .Net, PHP, Python, Objective-C, or Swift) • Familiarity with HTML and CSS as well as web technologies like React, Angular, Next.js, REST APIs, CMSs, and CDNs. • Aptitude for understanding customers' needs and requirements, with the ability to propose tailored solutions that address their challenges effectively. • Proven track record of providing timely and relevant recommendations to enhance customer satisfaction and drive business outcomes. • Excellent verbal and written communication skills, with the ability to articulate technical concepts in a clear and concise manner. • Effective interpersonal skills to build rapport with customers and internal stakeholders, fostering collaborative relationships.

Benefits

• Competitive Salary • Health Care Plan (Medical, Dental & Vision) • HSA and DCFSA • Retirement Plan with Company match (401k, IRA) • Paid Time Off (Vacation, Sick & Public Holidays) • Family Leave (Maternity, Paternity) • Training & Development • Work From Home • Tech perks