Customer Support Associate (International Only)

March 18

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Reinventing shopping for petite women

Personal Styling • Direct to Consumer • eCommerce • Retail • Apparel

51 - 200

Description

• Responding to and managing client experience inquiries in various channels • Completing ongoing clerical, administrative, and routine tasks • Tracking performance on a daily, weekly, and monthly basis • Facilitating regular interviews with users to collect feedback and insights

Requirements

• 2+ years of experience in customer service • Fluent English and perfect writing skills • Familiarity with Slack, Zendesk, Google Sheets • Attention to detail • Previous experience in e-commerce or tech startup is a plus • Must be flexible and able to wear many hats • Translate client experience into recommendations • Ability to work 40 hours a week, including some weekend and evening hours

Benefits

• Full-time position • Fast-growing startup environment • Opportunity to join a dedicated team of problem solvers and fashion enthusiasts • Exciting journey in a technology-powered retailer dedicated to petite women • Recognition by top publications like Forbes, Fortune • Backed by top institutional investors • Celebration of petiteness, boldness, and modern womanhood