Customer Service eCommerce Associate

October 4, 2023

Retail Reinvented

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We build, grow & manage eCommerce businesses for global brands.

eCommerce Management Consulting • eCommerce Development & Technology • eCommerce Marketing Strategy • eSports Strategy & Marketing • eCommerce Agency

11 - 50

Description

• Provide phone, chat, and e-mail support to retail customers • Resolve product and service problems of retail customers • Process orders and modifications • Escalate complaints across multiple communication channels • Maintain solid customer relationships • Resolve customer complaints • Data entry and research as required • Provide product and service information • Log customer calls and annotate chat interactions • Receive and place customer service telephone calls

Requirements

• High School Diploma or GED • At least one year of customer service experience • Independent and a self-starter • Strong communication skills • Ability to multi-task • Ability to remain calm when customers are frustrated • Computer literacy

Benefits

• Ongoing training and knowledge-building exercises • Opportunities for growth and advancement • Competitive salary and benefits package • Equal Opportunity Employer