Support Specialist (Late Night International Support)

May 30, 2023

UltraLinQ Healthcare Solutions

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Cloud PACS. Simplified.

Medical Imaging • Cloud-based solutions • Software as a Service • Imaging Workflow • PACS

11 - 50

Description

• Troubleshoot technical problems with clients by phone and via Zendesk. • Apply technical expertise to quickly resolve simple and complex problems. • Create FAQs or other documentation for problem-solving. • Collaborate with the team to document and/or resolve product issues. • Maintain excellent customer communication and follow up throughout the troubleshooting process. • Provide detailed documentation of reported product issues and resolutions. • Deliver constructive product feedback as it is received from customers. • Suggest ways in which UltraLinq can improve the overall customer experience. • Minimum 1 year experience in a customer-facing telephone support role. • Work or education-related experience which required the ability to think critically in order to solve problems. • A help desk, healthcare information technology or medical background (or a related field of study) is a plus. • Experience as a server or in a high-volume retail position is also a plus (skills honed in that role transfer exceptionally well). • Excellent professional and technical writing skills including tone, clarity grammar, punctuation skills are required specifically for, but not limited to, internal documentation. • Outstanding verbal and written customer-facing communication skills. • Demonstrated aptitude for troubleshooting and diagnosing technical problems. • Must be customer-oriented and provide exceptional customer service to clients. • Strong attention to detail, time management, and organizational ability. • Able to work independently within defined processes and procedures. • A passion for healthcare is a strong plus!

Requirements

• Candidate must be interested in shifts between 8 PM and 8 AM EST. • Candidates must be a quick and flexible thinker and eager to learn as much as they can. • Candidates must apply their technical expertise to quickly resolve both simple and complex problems. • Candidate must have excellent professional and technical writing skills, both verbal and written, including tone, clarity grammar, punctuation skills specifically for, but not limited to, internal documentation. • Candidate must have demonstrated aptitude for troubleshooting and diagnosing technical problems. • Candidate must be customer-oriented and provide exceptional customer service to clients. • Candidate must have strong attention to detail, time management, and organizational ability.

Benefits

• Health insurance offerings • 401K offerings • Pre-tax commuter benefits • Flexible vacation policy • Vacation incentive • Competitive base salary and commission structure for sales roles