Technical Support Engineer (level 3)
April 26
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Description
• Provide advanced technical support and troubleshooting for clients' complex issues. • Collaborate with cross-functional teams to deliver effective solutions and ensure customer satisfaction.
Requirements
• At least 2 years of experience in technical support or a similar role. • Strong technical knowledge and experience in troubleshooting complex issues. • Excellent problem-solving and analytical skills. • Experience working on a help desk or customer support environment. • Ability to effectively communicate technical information to non-technical users. • Strong customer service and interpersonal skills. • Experience with remote support tools and ticketing systems. • Knowledge of network protocols, operating systems, and software applications. • Relevant certifications such as CCNA, MCP, or MCSE are preferred. • Bachelor's degree in Computer Science or a related field is desired.
Benefits
• Competitive salary • Health insurance • Paid time off • Professional development opportunities
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