Customer Support Analyst (LATAM)

December 10, 2023

Capchase

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Your founder-friendly financing solution. Get growth financing that's flexible, fast, fair, and scalable.

Revenue financing and Growth funding

51 - 200

💰 $400M Debt Financing on 2022-07

Description

• Communicate directly with customers to resolve high-touch cases • Collaborate with teams to improve customer experience • Provide clear communication to customers • Create educational materials for customers • Implement key processes for Customer Operations • Define requirements for internal tooling • Drive issue resolution with partners • Escalate support issues with external dependencies

Requirements

• Bachelor's degree in a relevant field • 3+ years of B2B support experience • Proven track record of providing support to mid-market and enterprise customers • Strong command of support ticketing systems and CRM tools • Strong analytical and problem-solving skills • Excellent communication and interpersonal skills • Customer-obsessed mindset • Excellent organizational skills • Experience with business systems and tools is a plus • Prior experience in premium or enterprise support team is a plus

Benefits

• Fast-paced environment • Amazing colleagues • Opportunity to work with a mission-driven team • Meticulous attention to the most complex customer situations • Opportunity to improve customer experience • Customer-obsessed culture • Support in resolving high-touch cases • Collaborate with go-to market and operations teams • Create educational materials for customers • Implement key processes for Customer Operations • Work with engineering and external partners for issue resolution • Escalate support issues with external partners and manage service level agreements