Customer Care Expert – Working Student

Job not on LinkedIn

🔥 4 minutes ago

🇩🇪 Germany – Remote

⏱ Part Time

⚪️ Entry-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cara Care

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

🍽️ Food & Beverage

💼 Consulting

Healthcare • Food & Beverage • Consulting

Cara Care is a company dedicated to supporting individuals with chronic gastrointestinal issues by providing personalized care and programs. Their services focus on conditions such as IBS, IBD, GERD, and dyspepsia, offering tailored plans based on the latest scientific knowledge. They take a holistic approach, incorporating not only nutrition but also audio-guided hypnosis, emotional and behavioral exercises, and a comprehensive stats dashboard to track progress. Cara Care offers round-the-clock support with personal dieticians and aims to help users take control of their gut health through innovative, science-driven methods.

📋 Description

• Support patients via in-app chat, email, and phone • Assist with content-related and technical questions about digital therapy programs • Handle inquiries and user feedback individually and empathetically • Develop an in-depth understanding of the therapy program content • Ensure a positive and respectful patient experience across all communication channels • Act as the liaison between patients and the Cara Care team • Identify recurring questions, issues, and opportunities for improvement • Support the continuous development of internal processes • Contribute to positive team dynamics and the ongoing development of care processes • Derive concrete improvements for products, communications, and processes from patient interactions

🎯 Requirements

• Currently enrolled in a degree program • Native-level German proficiency • Good to very good written and spoken English skills (at least B2 level) • Ideally, initial experience in customer care, customer support, or a comparable role • Strong affinity for digital products and confidence using new tools and digital applications • Empathy, patience, and enthusiasm for interacting with people by phone and in writing • Solution-oriented approach with a focus on patient needs • Structured, reliable, and independent way of working • Willingness to take responsibility and improve processes • Willingness to occasionally support active users on weekends • Nice to have: Initial practical experience in Customer Support, Customer Success, or Patient Care • Nice to have: Technical affinity and the ability to quickly learn new tools • Nice to have: Interest in Digital Health, Digital Therapeutics, or health technology • Nice to have: Experience with communication or support tools • Nice to have: Interest in deriving concrete product and process improvements from patient feedback

🏖️ Benefits

• Fair compensation, regular salary reviews, and the necessary equipment • Interdisciplinary, friendly, and supportive team • Regular on-site team events • Remote-first: Work from home or from the Berlin office • 30 days off per year: 26 vacation days and 4 Mental Health Days • Flexible working hours • Discounted access to sports, fitness, and wellness offerings through Urban Sports Club • Access to mental health and personal well-being services through OpenUp • Corporate Benefits with discounts and exclusive offers • Opportunity to contribute your own ideas and make an impact