Working Student — Customer Happiness / Customer Service

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Spirit of Liebs

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2019

👗 Fashion

🛒 Retail

👥 B2C

Fashion • Retail • B2C

Spirit of Liebs is a small, Wiesbaden-based jewelry company that designs and handcrafts unique silver and gemstone pieces. The brand focuses on creating expressive, joy-giving jewelry that helps customers feel confident; every order is carefully packaged and customized to deliver a thoughtful, love-filled customer experience. The team combines planners, photographers, packers, designers, and customer service specialists to develop and expand handcrafted jewelry collections featuring gemstones, silver, and minerals.

📋 Description

• Serve as the central interface between customers and the team • Answer questions, resolve problems, and record suggestions for improvement • Build a strong, diverse, and friendly community • Convey the SOL spirit in every customer interaction and foster long-term enthusiasm • Support customers with empathy, positivity, and composure across a range of reactions • Work closely with the Pack Team to fulfill customer requests • Process customer inquiries several times a week and organize working hours flexibly • Support additional tasks of the SOL team with energy, knowledge, and skills

🎯 Requirements

• Friendly and empathetic approach to customers and the community • Pleasant, courteous, and open manner • Independent, organized, and structured way of working • First experience in customer service is a plus but not required • German at native level • Available at least 12 hours per week

🏖️ Benefits

• A young, dynamic team with flat hierarchies where everyone learns from one another • Exciting, varied projects, room for your own ideas, and beautiful products • Great colleagues you will likely want to meet in person • Grow together with SOL and help shape your future career • Continuous improvement through open communication — mutual feedback is encouraged • Employee discount • Attractive workplace in the heart of Wiesbaden city center • Paid overtime (if applicable) • Flexible working hours