Technical Project Manager

March 27

Carbyne

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Mission Critical Contact Center Solutions

NG911 • Call Handling • NG911 plugin for legacy systems • PSAP in the cloud • 911 as a service

51 - 200

Description

• Manage all operations/technical activities and collaborate with all the different 3rd party vendors to meet the customer expectations. • Define the scope of future projects, pilots, ad-hoc activities and bring the relevant resources to support the business need. • Create and manage methods of management, communication plans, and processes - Internally and externally with the customers and the 3rd party vendors. • Host technical project meetings with clients to keep them informed of milestones and project status. • Make sure that all required activities are completed on time, in the expected timeline towards meeting customer expectations. • Architect solutions in a collaborative manner and manage customer expectations, project schedules, and determine resource needs • Create Statement of Work (SOW) and project plans • Facilitate communication with leadership and other key strategy stakeholders, including regular reports. • Identify and resolve project issues and risks • Manage scope changes • Collaborate with additional project resources to ensure smooth deployments to meet project expectations • Provide process improvement recommendations that are based on best practices and industry standards.

Requirements

• 3-5 years of relevant working experience in project management • Demonstrated understanding of Project Management processes, strategies, and methods. • Excellent time management and organizational skills and experience establishing guidelines in these areas for others. • Strong sense of personal accountability regarding decision-making and supervising department teams. • Ability to predict challenges and seek to head off obstacles proactively • Proven ability to work with cross-functional groups and drive decision-making • Ability to thrive in a fast-paced, start-up environment • Willingness to travel (approximately 10% - domestically)

Benefits

• Comprehensive medical, dental, and vision insurance • 401k, matching up to 4% of your salary • Parental Leave Policy • Unlimited vacation days • Sick days • Competitive options plan • Health and Wellness Benefits