Account Management Director – DME

🕒 May 8

🇺🇸 United States – Remote

💵 $130k - $150k / year

⏰ Full Time

🔴 Lead

💰 Account Manager

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CareCentrix

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1996

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 Private Equity Round on 2011-09

Healthcare Insurance • Healthcare • Pharmaceuticals

CareCentrix is a healthcare company that simplifies care coordination and home benefit management, enabling health at home for members. By focusing on personalized care and utilizing their proprietary HomeBridge platform, they identify and engage members transitioning from hospital to home, ensuring timely delivery of appropriate services. CareCentrix's whole-person approach aims to improve outcomes, lower costs, and enhance both member and provider satisfaction through a high-quality provider network and data-driven analytics.

📋 Description

• Own strategic leadership for a focused portfolio of accounts, establishing a multi year vision and success metrics that drive retention, upsell, and growth in alignment with client and company objectives. • Serve as the primary executive advisor for assigned accounts, cultivating trusted, C suite level relationships that support long term retention, expansion, and partnership growth. • Apply client business models, contractual agreements, and financial models to proactively identify strategic risks, growth opportunities, and value creation initiatives. • Create and manage account planning that supports growth, communicates value, and guides renewals, pricing, and expansion. • Leverage advanced financial modeling, performance analytics, and market insights to assess profitability and optimize value for both the client and organization. • Provide strategic governance over account execution, ensuring cross functional teams deliver outcomes aligned with client commitments and contractual agreements. • Act as executive sponsor for client initiatives, guiding scope, priorities, and outcomes while influencing senior leaders across operations, clinical, product, and technology. • Lead high impact negotiations, escalations, and risk mitigation efforts, defining resolution strategies that protect organizational relationships, external partnerships, and long term client trust. • Translate client strategy into organizational internal priorities, aligning leadership teams to coordinated execution and accountability. • Lead and facilitate executive level client JOCs and forums, including strategic planning sessions, governance reviews, and organizational business reviews • Analyze market trends and performance issues to deliver insights that inform client strategy and business decisions. • Manages implementation efforts by coordinating across internal and external stakeholders, tracking deliverables, and escalating risks. • Provides mentorship to Lead and Senior Account Managers by setting best practices, advancing strategic and financial capabilities, and influencing Account Management standards.

🎯 Requirements

• Bachelor’s degree or equivalent experience • 8+ years of healthcare industry experience, with specific exposure to managed care, health plan operations. • Experience with DME (Durable Medical Equipment) and or Network Management • Experience with complex client integration and implementation. • Demonstrated success leading complex health plans or managed care client accounts, with accountability for performance, retention, and growth. • Proficient in Microsoft Excel and PowerPoint; • Experience with CRM tools. • Strong data governance capabilities, with the ability to ensure data accuracy, consistency, and accessibility to support informed decision making, client satisfaction, and operational efficiency • Proven ability to influence outcomes at the executive level, both internally and externally, through strong credibility, judgment, and partnership • Advanced financial acumen, including experience with managing P&L, margin analysis, contract economics, and commercial performance management within a managed care or healthcare services environment • Ability to apply sound financial judgment with a clear commercial focus to drive operational excellence and strategic alignment • Executive level communication and facilitation skills, with experience leading high stakes discussions, presentations, and negotiations • Demonstrated leadership presence as a senior individual contributor, including experience mentoring, coaching, and influencing peers and cross functional partners.

🏖️ Benefits

• Medical • Dental • Vision • 401(k) with company match • HSA employer contributions • Dependent Care FSA employer contribution • Paid Time Off • Personal/Sick Time • Paid Parental Leave • and more.