Support Engineer DevOps (remote US)

April 16

Apply Now

Get a free AI resume review

Spacelift

WebsiteLinkedInAll Job Openings

Spacelift is an infrastructure-as-code (IaC) management platform for Terraform, OpenTofu, Terragrunt, and more.

51 - 200

Description

• Provide guidance to users • Research and identify solutions to issues reported by users • Diagnose and troubleshoot technical issues • Ask customers targeted questions to understand the root of the problem quickly • Track requests through to resolution within agreed time limits • Talk users through a series of actions, either via chat or email, until they’ve solved a technical issue. Occasionally, jump on a quick call to facilitate communication • Properly escalate unresolved issues to appropriate internal teams (Solutions Architects and Product Engineers) • Provide prompt and accurate feedback to users • Refer to the internal knowledge base and external resources to provide accurate solutions • Ensure all requests are properly logged • Prioritize and manage several open issues at one time • Follow up with users to ensure their systems are fully functional after troubleshooting • Document technical knowledge in the form of notes and manuals • Maintain jovial relationships with clients • Share relevant feedback with the Product team to improve Spacelift

Requirements

• 2 to 4 years of experience with DevOps (Infrastructure as Code, CI/CD, Docker, etc.) • 2 to 4 years of experience with at least one of the main Cloud Providers (AWS, GCP, Azure) • Hands-on experience with Linux environments • Ability to diagnose and troubleshoot technical issues • Ability to provide step-by-step technical help • Excellent problem-solving and communication skills • Excellent written English skills • Work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role is a plus • Additional certification in DevOps, Infrastructure as Code, Cloud Provider, or similar technologies is a plus • Be based in the US

Benefits

• Competitive salary and equity package • Medical, dental and vision plans for employees and any dependents • 401k Pension Plan • 26 days of paid time off annually + local bank holidays • Flexible working hours and a healthy 40-hour workweek • Work from anywhere! We are a full-remote company • Awesome monthly allowance to spend on benefits • Company offsites • Work in an international, diverse, dynamic, and passionate team with a friendly, supportive company culture