Associate Performance Manager

May 9

Apply Now

Get a free AI resume review

Cars.com

WebsiteLinkedInAll Job Openings

Driving the future of automotive retail.

Digital Marketing • Automotive Online Advertising • Automotive Industry • Mobile Marketing • Automotive Online Marketplace

1001 - 5000

Description

• Build trusting relationships with Performance Management team through efficient and accurate performance of duties as outlined • Website Audits and updates - QC content and updates, ensure consistency across sites, confirm break/fix resolutions • Assist in meeting preparation and reporting for Monthly Performance Review Calls • Manage and qualify a queue of incoming requests • Collaborate with requesters if there is missing or incomplete information to ensure timely and accurate execution of requests • Collaborate with various internal departments to complete assigned activities Partner with management to identify efficiency and process improvements • Assist in the overall achievement of quarterly retention goal of all clients for the PFMs that you support • Responsible for ensuring processes are followed and deadlines are met based on established policies. • Maintain accurate information in internal systems and tools ensuring all systems and tools provide a track record and transparent view of team activity • Follow up on tickets and to do’s to make sure teams can complete their tasks in a timely manner • Account coverage as needed for PFM team • Communicate with customers directly via email, virtual meetings, and phone • Represent a positive brand of DI during external client meetings and within internal regional teams • Other tasks as assigned

Requirements

• Excellent customer service and relationship building skills • Knowledgeable in digital marketing including social media, SEO, SEM, and analytics • Ability to resolve conflicts or problems both with internal and external clients • Must be very organized, punctual, and detail-oriented • Fast learner & interested in new technologies • 1+ Years of experience in same or similar discipline

Benefits

• Medical, Dental & Vision Healthcare Plans • 401(k) with Company Match + Immediate Vesting • New Hire Stipend for Home Office Set-Up • Employee Stock Purchase Program • Generous PTO • Refuel - a service based recognition program where employees receive additional paid time away to learn grow and reset • Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day