Sales Administrative Assistant

🔥 19 hours ago

🇧🇷 Brazil – Remote

💵 R$0 - R$2.1k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Administrative Assistant

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Causa Certa

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2025

⚖️ Legal

💼 Consulting

👥 B2C

Legal • Consulting • B2C

Causa Certa is a Brazil-based, Santa Catarina–headquartered online advisory and case‑management service that helps workers who suffered accidents secure INSS (Brazilian social security) benefits. They offer a free, 15‑minute human assessment via WhatsApp, assist in organizing medical evidence, coordinate with legal partners, and accompany clients through the administrative and judicial steps until retroactive payments and monthly benefits are received. They emphasize plain language, human support (no chatbots), no upfront fees, nationwide remote service, and claim outcomes based on their cases served (1,500+ workers, 67% deferment rate).

📋 Description

• Monitor leads in the documentation stage on a daily basis • Ensure that no customers are left without a response by keeping the chat queue clear • Make initial contact with new leads, especially when automatic message delivery fails • Prioritize collecting GOV.br passwords or restoring access to INSS • Guide customers through password recovery, facial validation, and account unlocking • Confirm that access has been shared correctly before forwarding the customer • Call customers who did not respond to the initial contact • Record interactions and contact attempts in the CRM • Ensure continuous follow-up with leads • Update the lead status to “Access Granted” in the CRM • Notify the responsible Analyst after access has been confirmed • Conclude activities after the formal handover of the case

🎯 Requirements

• High school diploma • Strong communication skills and clarity when guiding customers • Organization and attention to detail • Proactive approach to resolving pending issues and unblocking processes • Customer service experience is a plus • Availability to work on Saturdays • Equipment and connectivity for remote work, including a personal computer, stable internet connection, and headset

🏖️ Benefits

• Medical insurance • Dental insurance • Birthday day off • TotalPass • Birthday gift card • Flexible benefits card • MediQuo • Remote work