Tier 3 Customer Support Analyst

April 30

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Center (getcenter.com) logo

Center (getcenter.com)

Get real-time visibility into employee spending with our integrated corporate card and expense software.

Budget • Spend • Software • Corporate Card • expense management

51 - 200

Description

• Manage incidents, product defects, and case escalations • Serve as a Subject Matter Expert in select technological areas • Communicate effectively with customers via phone, email, chat, and case response • Document support-related processes and procedures • Identify and initiate opportunities for new initiatives or focus areas • Participate in/Lead internal initiatives and present complex ideas • Provide coverage as needed, may require some on-call/extended hours • Create, edit, and publish knowledge base articles covering common requests and solutions

Requirements

• Bachelor's degree or Information Technology experience • 3+ years of multi-channel service/support experience • Effective oral and written communication skills • Strong troubleshooting skills • Knowledge of cloud products and services • Proficient in the use of Microsoft Office suite of software • Able to multi-task and effectively manage competing priorities • Experience with Credit Card/Payment and/or Expense Management industries is a plus

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service

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