Remote Technical and Operations Training Manager

April 16

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CG Tech Services

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Providing businesses and not-for-profits with reliable, friendly, & expert large business-style IT services.

IT Support • Mobile Device Support • Disaster Recovery • Computer Support • Server Support

1 - 10

Description

• Develop and maintain company’s operations manual across all departments. • Identify requirements for, present options for approval, and implement a Learning Management System (LMS). • Develop new team member onboarding instructional path using vendor provided and internally developed training materials. • Prepare and deliver recorded training courses, including reorganizing and continually updating content to maintain value and relevance. • Identify training needs according to the company’s current operational requirements and future goals. • Plan and implement training programs that will prepare employees for the next step of their career paths. • Lead, teach, recruit, onboard, and manage new trainers and writers as needed. • Build quarterly and annual training programs. • Prepare and report on a budget for training programs. • Evaluate employees and identify weaknesses, oversee employee attendance and performance, and track and report on employee success and progress. • Prepare and present reports on training program KPIs. • Other duties and responsibilities as assigned.

Requirements

• Proven work experience as a Training Manager and/or Instructional Designer. • Track record in designing and executing successful training programs. • Familiarity with modern methods and tools for training a remote workforce. • Familiarity with computer, network, and cloud systems and terminology. • Familiarity with general business principles, such as bookkeeping and marketing & sales. • Experience managing an LMS. • Excellent communication and leadership skills. • Strong writing and record-keeping ability for reports and training manuals. • Good computer and database skills. • Relevant qualification in education, human resources, or other applicable field.

Benefits

• 7 paid US holidays • Paid Time Off (PTO) benefit