Customer Support Advisor, French

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Change by Degrees

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2018

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Change by Degrees is a digital learning platform focused on upskilling and engaging organizations to become leaders in sustainability. Co-founded by Dr. Tara Shine and Madeleine Murray, the platform helps businesses respond effectively to sustainability regulations and metrics through comprehensive training courses that cover social, environmental, governance, and economic topics. Change by Degrees aims to empower employees at all levels, ensuring they have the knowledge and confidence needed to meet climate goals and foster a culture of sustainable practices within their companies.

📋 Description

• Provide frontline Customer Support in English and French • Serve as the first point of contact for customers through multiple channels • Provide basic and advanced troubleshooting • Use the support system and related internal systems • Handle support queries promptly, professionally, and according to SLAs under customer contracts • Resolve customer issues and requests swiftly • Collaborate with product, engineering, and customer success teams to escalate problems • Pass relevant information effectively and promptly • Track and develop frequently asked questions to improve the knowledge base • Empower customers and reduce support queries • Analyse processes and suggest and implement operational improvements • Support efficient, effective, and world-class customer support operations

🎯 Requirements

• Fluent in English and French • Previous experience in a technical support and/or Customer service role • Aptitude for technology • Ability to diagnose, document, and resolve complex technical issues • Proficient with helpdesk/ticketing systems and remote access tools • Excellent written and verbal communication skills • Ability to communicate clearly and work effectively within a team

🏖️ Benefits

• Annual gross salary of €20,000 inclusive of 2 holiday allowances • Plus nights allowance • Internet allowance of €20 per month • Meal allowance of €10.46 per day • Flexible benefits including Health Insurance • Equipment provided • Home office allowance • A Buddy on joining • Online Gym and Wellbeing Studio • Opportunity for professional growth • Fun company events and team outings • Autonomy and Responsibility