Customer Support Advisor

Job not on LinkedIn

🔥 1 hour ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Change by Degrees

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2018

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Change by Degrees is a digital learning platform focused on upskilling and engaging organizations to become leaders in sustainability. Co-founded by Dr. Tara Shine and Madeleine Murray, the platform helps businesses respond effectively to sustainability regulations and metrics through comprehensive training courses that cover social, environmental, governance, and economic topics. Change by Degrees aims to empower employees at all levels, ensuring they have the knowledge and confidence needed to meet climate goals and foster a culture of sustainable practices within their companies.

📋 Description

• Resolve customer issues related to purchase, orders, shipping, set up, connectivity and warranties • Provide attentive, step-by-step guidance and solutions to customer concerns • Deliver customer service through chat, email and phone channels • Respond to inquiries, troubleshoot problems, and provide information • Anticipate and address potential issues before they impact the customer experience • Collaborate with other teams to identify recurring problems and contribute to continuous improvement initiatives • Maintain up-to-date knowledge of clients’ products and services • Create and update knowledge base articles for internal and customer reference • Demonstrate empathy and active listening during customer interactions • Communicate complex concepts clearly • Adhere to established quality standards • Participate in regular training sessions

🎯 Requirements

• Minimum of 3-4 years of proven experience in Customer service, focused on live interactions through chats, emails and/or phone channels • Experience supporting and troubleshooting tier 1 technical queries • Growth-oriented, curious mindset and ability to adapt to changing policies and guidelines • Ability to work independently and collaboratively in a fast-paced environment • Proficient in troubleshooting orders, shipping, connectivity, and operational issues • Excellent English written and verbal communication skills to C2 level • Experience supporting US and/or UK customers is an advantage • Passion for excellent customer service and commitment to exceeding customer expectations • Ability to handle challenging customer interactions professionally

🏖️ Benefits

• Compensation 4.600 Ron Net + Meal tickets • An Oura Ring work tool designed to help you deliver exceptional customer service • Permanent Employment Contract • Equipment provided (Laptop, monitors, peripherals) • One-off Home Office Setup Contribution (500 Ron) • Continuous support through out the training period • The opportunity for professional growth • Fun company events and team outings • Autonomy and Responsibility