Billing & Collection Manager

🔥 12 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Chargeflow

WebsiteLinkedInAll Job Openings

51 - 200 employees

💳 Fintech

🛍️ eCommerce

Fintech • eCommerce

Chargeflow is the world's first fully automated chargeback automation platform, designed to help eCommerce merchants recover chargebacks on autopilot using technology and AI. Their hands-off solution enables merchants to focus on growth while improving their overall success rates to the highest in the industry.

📋 Description

• Lead, coach, and develop the Billing & Collections team • Set priorities, allocate work, monitor performance, and ensure execution against billing and collection targets • Establish workflows, quality standards, escalation paths, and operating procedures • Manage the end-to-end billing cycle, including invoice generation and distribution, pricing verification, billing terms, and contract compliance • Own accounts receivable and cash reconciliation • Monitor outstanding balances and aging reports to reduce overdue payments and bad debt • Support complex or sensitive customer conversations and manage escalations • Assess bad-debt risk and determine approaches for long-term outstanding invoices • Perform periodic reviews and reconciliations supporting accurate revenue recognition • Support weekly and month-end cash-flow forecasting • Build and maintain reports covering billing and collection performance, team KPIs, risks, and trends • Use performance data to identify gaps, coach the team, and improve operational results • Strengthen controls, optimize revenue collection, automate manual work, and scale the function • Build relationships with key customers and address billing issues proactively • Partner with Finance, Sales, and Customer Success to resolve discrepancies and improve customer experience

🎯 Requirements

• At least 5 years of hands-on experience in billing, collections, accounts receivable, or a related financial operations role • Proven people-management experience leading, coaching, and developing a Billing, Collections, Accounts Receivable, or Finance Operations team • Experience setting team priorities, monitoring performance, managing workloads, and holding people accountable for results • Hands-on management style and willingness to handle operational details and customer escalations • Bachelor's degree in Finance, Accounting, Business Administration, or a related field • Strong knowledge of billing processes, collection strategies, account reconciliation, and accounting principles • Experience with billing platforms, CRM systems, Stripe, Shopify, HubSpot, or similar tools • Previous experience in fintech, payments, or payment processing • Strong analytical skills and ability to turn financial and team-performance data into actionable insights • Excellent English and strong written and verbal communication skills • Confidence and judgment to handle sensitive customer and employee conversations professionally and assertively • High attention to detail, accountability, adaptability, and ability to lead in a fast-moving environment

🏖️ Benefits

• Remote work arrangement • Full-time employment • Opportunities for team growth and professional development • Collaborative cross-functional work with Finance, Sales, and Customer Success