Software Trainer and Implementation Specialist

May 1

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ChiroTouch

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ChiroTouch is the cloud standard in chiropractic software and the only completely integrated EHR software

Chiropractic Software

51 - 200

💰 Private Equity Round on 2017-07

Description

• Lead customer implementations and serve as the primary point of contact for Ora practices during their initial onboarding • Own the creation, coordination, and execution of project plans, in collaboration with internal and external cross-functional teams • Accountable for leading through each of the project phases, including kickoffs, technical configuration, go-live, and post-live stabilization • Identify and manage project risks and issues, and develop contingency plans as needed • Set the standard for what incredible communication looks like • Communicate project progress and issues to internal and external stakeholders quickly and transparently • Lead the development, implementation, and evaluation of end-user training, instructor materials, and customized training courses/plans • Act as a subject matter expert and guide team members and cross-functional teams throughout Ora on industry and product-related subject matters • Deliver ongoing training including product, technical and soft skills training to end users using classroom, remote, on-the-job, and blended training techniques • Create documentation and training materials • Maintain up-to-date knowledge about new features and offerings and ensure documentation and training materials are updated accordingly • Conduct surveys to gauge the effectiveness of programs • Serve as the voice of the customer to communicate feature requests and platform improvements during product discussions • Create and manage daily training schedules • Create supplemental on-demand, online learning for customers • Assist the Implementation team with data entry and platform configuration as needed

Requirements

• Proven experience in software application training, customer success, account management, or a related customer-facing role • Bachelor’s degree preferred, or equivalent combination of education and work experience • Strong problem-solving skills and a customer-centric approach • Ability to build open, trustworthy relationships with other leaders of the business, customers, vendors, and senior leadership team • Prior dental practice and insurance experience preferred but not required • Strong team player with excellent work ethic and ability to work remotely with remote team

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service