Customer Success Specialist

December 11, 2023

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Chyron

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Since Day One.

Broadcast Graphics • Graphics Asset Management • Graphics as a Service • Virtual Placement • Player Tracking

201 - 500

Description

• Be the first point of contact for customers experiencing technical issues • Own reported issues and see them through to resolution • Diagnose, troubleshoot, and identify solutions to resolve customer issues • Reproduce customer issues in lab environment • Work cross functionally with internal teams to escalate and track unresolved issues • Communicate accurately, regularly and promptly with customers experiencing issues • Document root causes and steps to resolution issues through internal case-management system • Update and maintain our internal knowledgebase

Requirements

• Experience diagnosing/fixing/troubleshooting hardware and software issues • Demonstrated skills in configuring/troubleshooting RAID arrays • Hands on experience with system imaging software (i.e. Symantec Ghost or similar) • Knowledge of basic Networking, TCP/IP and Windows file sharing • Experience setting up and maintaining Microsoft SQL and SQL Clustering • Technical knowledge of installing and maintaining operating systems - specifically Microsoft Windows Server, Windows XP, Windows 7, Windows 10, and Linux CenOS • Customer service experience in a technical support environment • Must be proficient in 2 of the following languages: English, Spanish, German, French (read, write, speak) • Excellent troubleshooting and debugging skills • Well-organized, very detail oriented, and able to work on multiple projects • Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills • Keen attention to detail with accurate record keeping • Must be able to work with a team as well as independently • Bonus Points If You Have The Following: Scripting experience with C#, Python or other popular languages • Knowledge of Adobe Photoshop and/or Creative Suite a plus • Additional education and computer courses are assets • Prior knowledge of Salesforce or similar CRM systems will be an asset • This is a remote position, though travel may be required 10% to 20% of the time. Whenever possible, we prioritize remote work, and if travel is required, we observe all local and international COVID-19 safety protocols. #LI-Remote

Benefits

• Remote position • Travel required 10% to 20% of the time • Observance of local and international COVID-19 safety protocols when travel is required