Client Relations Manager

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🕒 February 25

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Citiside Property Management

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2008

🏠 Real Estate

🤝 B2B

Real Estate • B2B

Citiside Property Management is a Metro Atlanta-based property management firm that specializes in professionally managing portfolios of single-family homes (ideally 3+ units) and small multifamily properties for real estate investors. They provide end-to-end services including property marketing, tenant screening, rent collection, maintenance coordination, regular inspections, eviction support, KPI tracking and transparent reporting, plus portfolio analyses to help investors maximize ROI while ensuring compliance with Georgia law.

📋 Description

• Be the first point of contact for clients via phone calls, emails. • Handle client requests and concerns, coordinating with internal teams to ensure a timely and satisfactory resolution. • Proactively resolve client complaints and difficult situations with professionalism and empathy. • Assist with client account management, including processing payments, sending out notifications, and answering questions about billing. • Maintain detailed and accurate records of all client interactions. • Ensure all actions and communications are in compliance with company policies and relevant regulations.

🎯 Requirements

• Previous experience in a client-facing or customer service role. • Excellent verbal and written communication skills. • Proven ability to problem-solve and manage conflicts. • Strong attention to detail and organizational skills. • Ability to effectively handle multiple tasks and priorities. • Proficiency with CRM (Customer Relationship Management) software is a plus. • A positive and service-oriented attitude.