Customer Success Analyst

May 3

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CleverTap

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Thousands of brands in over 100 countries use our retention & growth platform to improve LTV and retention dramatically.

User Retention • Personalization • Marketing Automation • Mobile Apps • Mobile Analytics

501 - 1000

Description

• Drive the product adoption to help customer achieve their business outcomes and realize value (build Success Plans) • Develop an intimate understanding of your customers’ businesses, conducting success plans • Develop a network of champions within each customer through education, coaching, and strong influencing skills • Represent to our customers as a trusted advisor, and advocate • Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals • Develop CleverTap best practices for digital marketing and analytics in a scale approach • Enlighten our customers with insights gleaned from their own data and industry trends • Ensure customers get maximum value from CleverTap by leveraging full platform functionality • Liaison between your customers and all the internal teams

Requirements

• Graduation - B.E (Any stream) / B.Sc (IT) • Overall 1-3 years experience, 1-2 years of Customer Success experience • Strong technical aptitude, can confidently project manage a technical project with many moving pieces • Proficiency in Portuguese and English

Benefits

• Be a part of a global growth stage startup • Work in a fast-paced, dynamic environment where your contribution matters • You are passionate about technology and its impact on the high growth mobile technology space • Innovate at scale, with learning opportunities