Growth Onboarding Manager, Videeo for Shopify

March 20

ClickCease by CHEQ

WebsiteLinkedInAll Job Openings

Click Fraud Protection For Google Ads

Stop Adwords Click Fraud • Adwords • ppc advertising

51 - 200

Description

• Lead, manage and develop employees on the Onboarding team • Develop and implement a comprehensive, scalable onboarding strategy and work with Product & Engineer to enhance the overall customer experience, increasing customer retention and product adoption • Analyze and assess the end to end customer journey, identifying key touchpoints and potential friction points • Design and optimize onboarding processes and customer journey post sign-up to ensure that clients can effortlessly navigate and adopt our platform without the need for human intervention • Develop and execute optimization plans to continuously improve customer journey (via experimentation and AB testing) from sign-up to product utilization, ensuring a continuous cycle of testing and optimization • Develop and deliver educational content, tutorials, and resources to empower customers to self-serve and find value in the product independently • Conduct webinars and demos for customers

Requirements

• At least 3-5+ years of proven experience building scalable velocity motion customer onboarding cycles and product led growth in a SaaS environment; preferably e-commerce • Significant experience working at the intersection of marketing, product management, design, and customer success • Strong understanding of the nuances of showing how a feature works vs teaching someone to use that feature • Proven ability to lead, manage and develop a team • Strong understanding of the Shopify platform and e-commerce processes a plus • Excellent communication and interpersonal skills • Analytical mindset with the ability to leverage data to drive decisions • Strong inquisitive skills combined with excellent time management and prioritization capabilities • Ability to direct work with a bias towards action • Extremely strong written and verbal communication skills • Relevant industry experience in online retail and social commerce • Strong project management and organizational skills • Experience with ecommerce and understanding of the complete order lifecycle is a plus • Experience with live selling, even as a consumer is a plus • Social media marketing experience and understanding customer acquisition and retention channels/strategies is a plus • Must be able to flex at least 4 working hours to overlap with North American timezones; Requirement to work until 3pm EST (US)

Benefits

• Fully remote position based in India with occasional travel • Opportunity to work with a leading company in live selling technology • Competitive salary and benefits package