Customer Support Engineer I (PCD/PwD)

March 15

CloudWalk, Inc.

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The interplanetary payment network.

Payment Services • Blockchain

201 - 500

Description

• You're the frontline hero, the voice of InfinitePay. In our high-octane world, you'll tackle customer issues head-on, from simple guidance to complex technical juggernauts. Your mission: Deliver exceptional service, solve problems end-to-end, and turn challenges into triumphs. • Engage with customers through chats, emails, and calls, offering stellar support and solutions. • Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues. • Provide alternative solutions, aiming to retain and delight our customers and clients. • Conduct follow-ups and manage callbacks, ensuring customer satisfaction at every turn.

Requirements

• Exceptional communication skills, adept in various interactions. • A keen desire to create outstanding customer experiences. • Analytical prowess and logical problem-solving skills. • A sense of ownership, treating each situation with responsibility and dedication. • Meticulous attention to detail, coupled with an eagerness to continuously learn and improve. • Fluency in Portuguese. • Upper intermediate English skills, primarily for internal communication with our diverse, multinational team. • Fundamental understanding of prompt engineering, showcasing an ability to effectively interact with and utilize AI technologies. • Basic knowledge of SQL.

Benefits

• Chance to grow and learn in a supportive, dynamic environment. • Role in a fully remote and diverse team, where autonomy is paired with collaboration and innovation. • Help to bridge the gaps in expertise for candidates.