Clover Health
Clover is a healthcare technology company helping members live their healthiest lives with our Medicare Advantage plans.
Medicare Advantage • Engineers • Heathcare • Complex Care • Home Care
501 - 1000
Senior Account Manager, Provider Engagement
March 21
Clover Health
Clover is a healthcare technology company helping members live their healthiest lives with our Medicare Advantage plans.
Medicare Advantage • Engineers • Heathcare • Complex Care • Home Care
501 - 1000
Description
• Forge and nurture trusted relationships with customers and end users. Partner closely with physicians to onboard and implement new practice groups. • Manage usage and performance of practice groups to support success in value-based care. • Be an expert user of product. Drive optimal use of Clover Assistant to improve people's lives through data-driven care. • Build strong, consultative relationships with customers and practice groups. Host meetings and demos. Capture feedback and triage appropriately within the team. • Analyze data, track customer insights, and collaborate with team to drive product and program roadmaps. • Develop and deploy account management/customer success workflows. Adapt workflows to unique needs of each customer and practice. • Coordinate with customers to schedule meetings, respond to requests, and ensure timely resolution.
Requirements
• Strong, metrics-focused customer success, provider engagement or account management background with demonstrated leadership in customer-facing roles. • Experience establishing strong relationships with healthcare practitioners and office staff or working in a primary care practice. • General understanding of healthcare topics like claims processing, EHRs, medical billing, reimbursement models, and Medicare/Medicare Advantage. • Comfortable in a fast-paced environment. Personable and willing to meet goals while balancing relationships and priorities. • Ability to influence and lead customers toward shared objectives. Strong project management skills. Excellent written and verbal communication. Proven ability to use data for decision-making. Open to travel for onsite visits to practices.
Benefits
• Passionate about transforming healthcare delivery through new technologies and want to make an impact. • Bias toward action and seek to intervene before issues arise. • Comfortable navigating ambiguity and working in an evolving environment. • Problem solver and a team player. Love working within teams and helping them work more efficiently. • Strong communicator. Able to influence behaviors to help drive desired outcomes. • Empathetic and seek to build enduring relationships with customers and users. • Analytical. Use data to drive actions and evaluate outcomes.
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