Technical Account Manager

March 21

Varicent

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Industry-Leading Sales Performance Management Software for Growth Market and Enterprise Organizations.

Incentive Compensation Management • Sales Performance Management Software • Sales Planning • Territory and Quota Planning • Sales Compensation

501 - 1000

Description

• Work with a portfolio of VIP clients to proactively monitor and manage existing Varicent solutions • Provide coaching and mentoring to client resources on Varicent solutions and methodology • Review impact of new features and fixes and assess those against customers organizational needs • Assist in configuring Varicent specific solutions based on customer requirements as requested • Generate and communicate monthly performance and support metric reports • Analyse usage data and metrics to identify remedial actions required • Help implement remedial actions for proactive maintenance • Support other team members by troubleshooting errors, bugs & technical hurdles and advising on best practice for optimizations - upskilling the team in the process • Take initiative in identifying growth opportunities • Collaborate with our team to achieve sustainable project and product growth • Work with internal stake holders to review change management process and propose future state where possible

Requirements

• At least 7 years of experience in IT Consulting, Enterprise Software Implementation • Bachelor’s Degree or higher in a technical field or a related business discipline • Prior experience with Query Based Languages and Relational Databases • Technical data skills including strong experience with SQL data manipulation, Microsoft Excel • Preferred: Understanding of Sales Performance Management domain • Strongly Preferred: Hands on experience of Varicent software products (Administering, implementing and / or supporting) • An analytical mindset with a keen focus on data • Experience in gathering and interpreting business requirements • Ability to match client’s business requirements with product capabilities • Ability to organize work schedule and time to ensure deadlines are always met • Strong business communication skills • Customer-centric – ability to empathize with customers and understand their needs at every stage of the software lifecycle • High energy with a drive to succeed • Initiative and ability to work with minor oversight • Ability to adapt to evolving and changing processes

Benefits

• REMOTE POSITION - Work from anywhere in the United States