Customer Service Operations Coordinator

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Cloverleaf Care

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cloverleaf Care is an in-home care agency dedicated to providing professional, high-quality care solutions for seniors and adults with special needs. They specialize in post-discharge care, helping clients transition smoothly from medical facilities to their own homes. Cloverleaf Care offers a range of services including hourly, 24/7 live-in, and overnight care, with a focus on maintaining independence and quality of life in familiar surroundings. The company prides itself on its Total Care Solution, which combines caregiving with support services like claims management, medical appointments coordination, care plan adjustments, and a family support hotline, ensuring comprehensive support for both clients and their families. Cloverleaf Care operates in multiple regions across California, providing personalized and compassionate care to meet each individual's unique requirements.

📋 Description

• Schedule and coordinate day to day activities of healthcare workers • Screen and hire caregivers • Communicate regularly with field staff, develop strong interpersonal relationships, promote the employer’s brand and ensure that the best talent is retained • Staff client shifts by matching the best caregiver with each client • Build strong rapport and relationships with US based team members • Manage the service delivery platform to meet company’s standards • Answer phone calls and provide excellent customer service • Prepare daily and weekly staffing reports • Support payroll functions • Provide HR support to healthcare workers

🎯 Requirements

• 3+ years experience in a Customer Service Representative role • Exceptional spoken and written English communication skills are required • Expert-level computer experience with documents, sheets and web applications is required • Excellent problem-solving skills • Detail-oriented, highly organized, dependable and able to multitask • Self-starter with superior time-management skills • Excellent phone-based customer service skills, preferably with US, UK, Australian, or other international customers • Crystal-clear phone call voice quality and clear HD video quality using home office equipment during the hiring process • Distraction-free and noise-free home office space • Availability for 9pm–6am Indian Standard Time, Monday–Friday • Strong work ethic and respectful, professional attitude toward work • Reliable high-speed internet connection • Reliable computer or laptop with webcam and headset • Private home office • Exclusive professional commitment during scheduled work hours; no moonlighting, overlapping jobs, or freelance work while employed

🏖️ Benefits

• Permanent work from home (WFH) in a positive, friendly and fun work environment • Recently revised 2026 compensation structure • Long-term career path in healthcare operations, scheduling, staffing, recruitment, HR support, and service coordination • Training in US healthcare operations and remote service delivery • Supportive remote team environment with 10+ years of remote work experience • Recognition and performance incentives from management