Global Account Manager

🕒 April 20

🇺🇸 United States – Remote

💵 $127k - $215k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Commerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛍️ eCommerce

🤖 Artificial Intelligence

🤝 B2B

eCommerce • Artificial Intelligence • B2B

Commerce is a company that provides flexible, AI-driven solutions designed for next-generation commerce. It connects various tools and systems to drive growth and unlock data potential for businesses. With a focus on delivering seamless, personalized experiences at scale, Commerce supports businesses through tailored solutions and end-to-end services. Its platform includes offerings like BigCommerce, Feedonomics, and Makeswift, aimed at enabling innovation, optimizing data, and creating customizable digital experiences.

📋 Description

• Develop and execute a systematic plan to identify, qualify, and build a pipeline of upsell and cross-sell opportunities for the suite of BigCommerce Inc. products • Create a detailed territory plan, outlining strategies, target accounts, and actions needed to exceed revenue goals • Construct and maintain account plans for top clients, identifying growth opportunities and potential challenges while providing a clear roadmap for expansion • Serve as the primary point of contact for client inquiries, business requirements, and escalations, ensuring proactive and responsive communication • Lead regular business reviews, presenting insights on usage, performance, and ROI, while identifying additional growth opportunities • Collaborate with internal teams (sales, product, support) and external agency partners to ensure seamless delivery of initiatives that meet customer expectations • Develop tailored proposals, contracts, and presentations to communicate the value of BigCommerce Inc. offerings effectively • Manage key account metrics, track engagement, and identify at-risk accounts, ensuring proactive account management and consistent reporting to stakeholders • Drive renewals and achieve expansion goals, focusing on high-impact activities that align with client objectives • Handle client inquiries and escalations with a solutions-focused approach, ensuring high customer satisfaction • Maintain accurate records of client interactions, proposals, and account details in CRM systems, ensuring data accessibility and transparency.

🎯 Requirements

• Minimum of 3+ years managing complex B2B and/or B2C SaaS accounts with a proven track record of achieving retention and expansion goals in a subscription-based model • Demonstrated ability to identify and capitalize on expansion opportunities within existing accounts while consistently exceeding renewal targets • Proven success in managing global accounts and multi-regional teams, effectively navigating cultural differences, time zones, and language barriers • Exceptional interpersonal and communication skills to build trust and foster long-term client relationships • Strong strategic and data-driven mindset; experienced with CRM and customer success tools like Salesforce or Gainsight • Ability to analyze customer usage data, track KPIs, and present data-driven insights to demonstrate ROI and identify growth opportunities • Adept at negotiating and aligning customer goals with company objectives while collaborating effectively with internal teams and agency partners • Comprehensive understanding of SaaS metrics, customer lifecycle management, and the ability to manage expectations across diverse stakeholders • Experience acting as the ‘Quarterback’ for customer accounts, aligning internal and external efforts to achieve impactful results.

🏖️ Benefits

• variable compensation (such as bonus or commission) • equity • health insurance • retirement plans • paid time off • flexible work arrangements • professional development