Customer Success Manager, Advertising (Agency)

April 20

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CommerceIQ

WebsiteLinkedInAll Job Openings

Omnichannel Management Platform

51 - 200

💰 $115M Series D on 2022-03

Description

• Fueled by our customer and business growth, looking for Customer Success Managers to run and grow relationships with Agency customers, ensuring they are successfully adopting the product • Partner with the CommerceIQ Customer Success Team and other cross-functional partners to onboard, train, and provide day-to-day support for Agency customers • Assist Agencies to activate CommerceIQ Retail Media Tools for their brands • Consult Agency customers on strategy and proper implementation of CommerceIQ features to execute strategies • Perform deep data analysis to assist the Agency in identifying strategic insights • Take ownership of customer service requests by coordinating with the technical support and engineer teams • Collaborate with internal teams to shape new features and advise Sales team on upselling & cross-selling opportunities • Conduct regular calls with Agency client's essential decision-makers and monitor progress towards goals • Anticipate the risk of customer churn by analyzing engagement levels and effectively communicate predictions • Foster cross-team collaboration and strive for absolute client satisfaction

Requirements

• Bachelor's degree, preferably in Business, Marketing, Communication, Economics or related field • 5+ total years of professional work experience • 3+ years experience in running retail media and advertising engagement with customers in a consulting/agency role • Experience in managing Ecommerce/Retail Media marketing budgets (specifically on Amazon, Walmart, Kroger, Instacart, etc) at well-respected agencies for large enterprise brands • Experience managing Amazon search (AMS) • Well-versed in Bid and Budget management, content optimization, and promotion planning • An analytical approach to problem-solving with advanced Excel skills • Project management experience and ability to anticipate and mitigate risks • Proven Experience in working with VP, SVP, and C-level executives of enterprise-level companies • Excellent presentation and communication skills, including both oral and written • Track record of retaining and renewing Enterprise customers in the SaaS space.

Benefits

• Highly competitive pay, benefits, and early stage stock options • Unlimited PTO • Work from home benefits, including flex WFH hours and home office set-up reimbursement • Monthly cell phone, internet, and gym/fitness reimbursement • Comprehensive health, dental, vision, and life insurance benefits • 401K plan, FSA, and HSA programs • Long-term and short-term disability