Customer Success Specialist, Ecommerce

October 17, 2023

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CommerceIQ

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Omnichannel Management Platform

51 - 200

💰 $115M Series D on 2022-03

Description

• Be an expert on the CommerceIQ platform and act as a vital resource for helping with training, questions, and troubleshooting customer issues • Take ownership of customer service requests by coordinating with support, engineering and product teams to ensure requests are addressed quickly and with a high level of satisfaction • Perform deep data analysis to answer the client’s strategic questions, and drive action • Move the needle with respect to the client’s KPIs and continuously showcase the value of CommerceIQ’s platform throughout the engagement period • Collaborate with our internal teams to shape new features • Understand customer needs, to then plan, organize and manage all phases of a joint success plan, ensuring that that we’re always moving toward our shared objectives

Requirements

• Bachelor's degree, preferably in Business, Marketing, Communication, Economics or related field • 2+ total years of professional work experience • Experience in ecommerce (specifically on Amazon Vendor Central, Walmart, Kroger, Instacart) at well-respected agencies for large enterprise brands, or at the retailer • An analytical approach to problem-solving with advanced Excel skills • Project management experience and ability to anticipate and mitigate risks • Proven experience in working with VP, SVP, and C-level executives of enterprise-level companies • Excellent presentation and communication skills including both oral and written • An eagerness to learn the Enterprise SaaS business, and a willingness to contribute to the growth of a world class customer success organization

Benefits

• Highly competitive pay, benefits, and early stage stock options • Unlimited PTO • Work from home benefits including flex WFH hours and home office set-up reimbursement • Monthly cell phone, internet, and gym/fitness reimbursement • Comprehensive health, dental, vision, and life insurance benefits • 401K plan, FSA, and HSA programs • Long-term and short-term disability