Global Head of Human Resources

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Compass Experience Labs

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

🎯 Recruiter

☁️ SaaS

B2B • Recruitment • SaaS

Compass Experience Labs is a company specializing in enhancing customer experiences through tailored solutions that drive customer loyalty and business growth. They integrate seamlessly with existing business systems to optimize customer interactions, offering 24/7 customer support, loyalty optimization, and systems optimization. Compass also provides recruitment optimization services through their end-to-end Recruitment Process Outsourcing (RPO) solutions. The company is committed to helping businesses achieve sustainable growth by improving customer satisfaction rates and conversion rates. They work across various industries, including subscription box services, apparel, and food & beverage, to deliver customized customer care strategies.

📋 Description

• Global Talent Strategy: Oversee high-volume recruiting and rapid onboarding across the US, LatAm, and the Philippines to meet dynamic client demands. • Management: Execute performance management, compensation planning, and retention strategies specifically tailored to hourly, remote call center professionals. • Tech & Automation Enablement: Partner with our operations and tech teams to integrate tools that streamline HR workflows. • Global Compliance: Navigate international labor laws, payroll complexities, and cultural nuances. Manage relationships with vendors to ensure flawless operational compliance in all operating regions. • Systems Optimization: Lead the evaluation, implementation, and optimization of our HRIS tools. • Culture & Engagement: Drive asynchronous communication best practices and remote engagement initiatives that make our globally distributed team feel connected, valued, and empowered.

🎯 Requirements

• Extensive Leadership Experience: 10+ years of progressive HR leadership, ideally within a BPO, or fast-scaling remote startup. • Hourly & Global Expertise: Proven track record of managing a large, distributed hourly workforce across multiple time zones, specifically with deep knowledge of the LatAm and Philippine labor markets. • Startup Agility: You are highly adaptable, comfortable with ambiguity, and possess a 'builder' mentality. • Operational Mindset: You view People Operations as a direct driver of business outcomes, customer LTV, and agent resolution rates. • Data-Driven Decision Making: Strong ability to leverage workforce analytics to curb attrition, improve labor efficiency, and forecast talent needs. • HRIS Fluency: Deep familiarity with modern HR tech stacks. Knowledge of UKG is a strong plus.

🏖️ Benefits

• True Autonomy: The opportunity to build and shape the People function of a rapidly growing global company from the ground up. • Ultimate Flexibility: A 100% remote, work-from-anywhere (within the US) environment. • Competitive Compensation: A strong base salary and comprehensive benefits tailored for a modern workforce. • Dynamic Culture: A fast-paced, low-ego, and highly collaborative executive team that values innovation and speed.