Quality Assurance Supervisor - Philippines

April 26

Compass Experience Labs

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Your customers are exceptional -- now your customer service can be too.

customer care • consulting • customer service • business process outsourcing • customer experience

201 - 500

Description

• Partner with brands to power growth through exceptional customer experience • Founders were trailblazers in the eComm industry • Believe customer care can have a strategic role in growing a business • Primary role of Quality Supervisor to maintain high quality performance outcomes • Conduct weekly coaching sessions with QA analysts

Requirements

• High school diploma or equivalent with at least 2 years relevant experience in the BPO industry • Ability to see, talk and hear in order to communicate with others to exchange information verbally and in writing • Ability to operate a computer/laptop and a headset • Ability to perform all duties of the job while sitting and/or standing for prolonged periods of time

Benefits

• Full Time position • Weekdays, Weekends, and Nights • Office is located in Columbus, Ohio (we are currently working remotely) • Strong internet connection required