M365 Lead Systems Engineer (AU MSP, Temporary Home-based)

April 15

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1001 - 5000

Description

• Manage M365 platforms for customer satisfaction and contractual commitments • Deliver exceptional customer service and effectively communicate, ensuring customer satisfaction • Ensure that the M365 platforms managed on behalf of the client's customers have operational integrity • Lead the M365 team within the Infrastructure Services Centre Systems Team • Ensure timely resolution of customer IT issues and promptly respond to systems incidents and service requests • Oversee the customer's M365 infrastructure, including monitoring, reporting, and maintaining M365 systems and M365 security infrastructure as needed • Resolve incidents and service requests for M365 related tickets • Be available to take phone calls for escalated enquiries or tickets • Complete patching and firmware updates after hours for all our customers M365 infrastructure • Adhere to Incident, Problem and Change Management processes as per company/customer standards (ITIL Framework) • Create and maintain technical documentation for customer environments • Attend customer meetings when required

Requirements

• Expertise in various Microsoft 365 tools including Core applications: Exchange Online, OneDrive, Team, SharePoint, Security features: Identity Management, Exchange Online Protection, Endpoint & App platform management, Threat Protection, Management and monitoring: Reporting and health checks to ensure smooth functioning • Proficient in resolution management for all assigned incidents, requests, events, and changes related to M365 services • Skilled in handling escalations for Microsoft 365 services • Experienced in assisting with the planning, development, and implementation of Microsoft 365 services to meet current and future needs • Proficient in the administration, implementation, and maintenance of both existing and new Microsoft 365 cloud services • Able to maintain a Governance and Security Model for Microsoft 365 Nice to Have: • Experience working for a managed services provider is desirable • Microsoft Technical Certifications such as MS-100, MS-101, MS-203, MS-500, MS-900, AZ-900, SC-200, SC-400, SC-900, and/or proven significant industry experience • Experience working within the ITIL framework (ITIL certifications highly regarded) • Strong communication and documentation skills • High level of analytical and problem-solving skills

Benefits

• Temporary Home-based • Medical, Dental Coverage and Life insurance from day 1 of employment • Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion) • Competitive salary package and annual appraisal • Financial Assistance Program • Mandatory Government Benefits and 13th Month Pay • Complimentary Sleeping Quarters, Coffee at no cost • Complimentary Office Fitness and Wellness Facilities at no cost • Regular Company Events, Work Life Balance, and Career growth opportunities • Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA